General Resources

We have established a list of useful resources that will assist you to develop your business:

Templates Forms

There are many business plan templates available that can help guide you through the process of writing a good business plan. The Business Plan Template (click to download) on the government’s website gives you a detailed outline to follow. Make sure you delete any headings that don’t apply to your business. We are happy to assist you with Business Plan preparation. As first resource, come to the ‘Smart Start’ workshop.
General knowledge eBooks with tips for entrepreneurs about business planning, exporting, sales improvement. ebook business planning (click to download)ebook exporting tips planning (click to download)ebook tips for entrepreneurs planning (click to download)ebook boost your sales planning (click to download)
General knowledge interview and job description template HR interview template (click to download)HR job description template (click to download)

List of links that will assist you to develop your business:

Business Start-Up

Business Gateway.The website is an online resource for the Australian business community. offers access to all the government information, forms and services you need for planning, starting, growing or exiting your business. By using businesses are able to comply with government requirements more simply and conveniently. Provides essential business information regarding Insurance, intellectual property, taxation, Grants and assistance and E-business. Small business support line:

13 28 46

Register Your Business Name Register your business name through ASIC. This is the central point for the latest information about the new national business names register which began on 28 May 2012. Small business support line:

13 28 46

Australian Business Register Apply for an ABN, TFN, GST, PAYG. Search for an ABN using ABN Lookup. Small business support line:

13 28 46

ABLIS helps you find the government licences, permits, approvals, registrations, codes of practice, standards and guidelines you need to know about to meet your compliance responsibilities. Toll free within Australia 1800 244 650, Overseas +61 13 22 81
NSW Department of Trade & Investment. Provides information about starting a business, managing a business, exporting, and technology in business. (02) 9338 6600
Australian Securities & Investments Commission. Enforces and regulates company and financial services laws to protect consumers, investors and creditors. (03) 5177 3988
AusIndustry delivers a wide range of programs that support businesses of all sizes across all sectors. AusIndustry has customer service managers in more than 20 offices across Australia, including 15 regional offices. 13 28 46

Domain Names & Web Hosting

Digital Business Provides information and resources about E-business for small business in Australia. No phone number avaliable
Domain Administration Ltd (auDA) is the policy authority and industry self-regulatory body for the .au domain space. Telephone: 1300 732 929

Employing Staff

Fair Work Australia – your gateway to information and advice about Australia’s workplace rights and rules. Whether you’re an employee, employer or contractor with a question about workplace rights and responsibilities, you’ll find the information you need here. 13 13 94
WorkCover administer and oversee: work health and safety, licensing and registration, workers compensation insurance, workers compensation benefits, sustainable return to employment for injured workers. call 13 10 50
Office of Industrial Relations. Provides information regarding Award pay rates, conditions of employment, and the rights of employers and employees. 131 628
Apprenticeship information. Want to put on an Apprentice or a Trainee, this site will guide you through the process and help you to access the financial incentives that are paid to the employer. 13 38 73
Apprenticeships, Technical Colleges, and Skills Vouchers Programme. As an apprentice you may be eligible for a skills voucher that will contribute to the cost of undertaking accredited business training. 13 38 73
Department of Immigration and Multicultural Affairs. For people who want to work or study in Australia, information about sponsoring skilled people to work in Australia. 131 881
Centrelink.A Commonwealth government Statutory Agency delivers a range of services to the community. 13 10 21
Department of Education Science & Training. Provides information on apprenticeships and traineeships, Science and Innovation. (02) 9298 7200
Department of Employment Workplace Relations.Funds programmes like NEIS (New Employment Incentive Scheme). Provides access to information regarding jobs, careers, training, and working conditions. (02) 6121 6000
Department of Education and Training. State government department responsible for schools, TAFE, state training initiatives, adult and community education courses. (02) 9561 8000
Employment and Workplace Relations Services. Information about assistance schemes for people wanting to start a business; and for businesses employing Indigenous and disadvantaged job seekers. General enquiries: 1300 488 064
Switchboard: 1300 488 064
State, territory and regional offices: 1300 488 064

General Business Resources

Women in Business. Provides information about women in business programmes, starting a business, managing a business, exporting, and technology in business. 1300 134 359
Community and Business Partnerships. For community groups and businesses, who want to connect, make a difference and who want to find out more information regarding forming partnerships. (03) 9320 6800
Docdownload. Helps you to save time by providing templates for business and personal use. No phone number available
Ninemsn Small Business information. Real life insights, Profiles, Tips, Discussion board, Ask the Experts. No phone number available
Department of Local Government. A Local Government Directory. (02) 9289 4000
Australian Business Woman’s Network. Assisting women in business to raise their profile by offering a range of personal and business development and networking opportunities. 1300 720 120
NSW Seniors Card Programme. With nearly 3 million people over the age of 60 there is a market just waiting for you and your business. Become a senior’s card member and get access to this vast and growing market. 1300 364 758


FITA. A member association represent a broad cross-section of the international trade community. No phone number available
Austrade National Export. The Australian Trade Commission helps business in Australia do business Internationally by providing advice and market intelligence. 13 28 78
Australian Customs Service – Import and export regulations. 1300 363 263+61 2 9313 3010 (outside Australia)

Licences Trademarks

Patents, trademarks, designs and Plant Breeder’s Rights. All the information you need regarding your intellectual property rights, patents, designs, trade marks and much more. 1300 65 1010
Standards Australia. Developing Standards. Develops and maintains over 7000 standards and publications in Australia. (02) 8206 6000
The Australian Copyright Council. An independent not for profit organisation providing information, advice and training about copyright in Australia. (02) 8815 9777

Assistance for Unfair Market Practices

The Office of Small Business Commissioner Advocacy Unit Representing small business in dealing with onerous administrative burdens and unfair practices by other businesses or State and Local Governments 1300 795 534 or (02) 8222 4800
Australian Competition & Consumer Commission.The ACCC promotes competition and fair trade in the market place to benefit consumers, business and the community. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws. 1300 302 502
Australian Chamber of Commerce (Canberra). The Australian Chamber of Commerce and Industry (ACCI) is the peak council of Australian business associations and represents the interests of business at a national level as well as internationally. (02) 6273 2311
NSW Office of Fair Trading. Administers consumer laws and looks after the rights of the consumer, also advising business and traders on fair and ethical practices. 13 32 20
Department of Commerce NSW. The government agency whose role it is to make business in NSW simple, accessible and fair for employees, consumers and industry. (02) 9372 8877
NSW Office of Fair Trading. Administers consumer laws and looks after the rights of the consumer, also advising business and traders on fair and ethical practices. 13 32 20

Financing, Loans and Banking Products

Information on applying for NSW government tenders. 1800 679 289) (International + 61 2 9372 8333
AusTender provides centralised publication of Australian Government business opportunities, annual procurement plans, multi-use lists and contracts awarded. Phone: 1300 651 698
International: +61 2 6215 1558
GrantsLink – government website with a grant finder feedback form
Grants & Assistance Finder helps you locate the grants and assistance programs most relevant to your business. Grants and other funding programs are available from the Australian, state and territory governments, and in some cases from local councils. 13 28 46

Market Research

Thomas Global. Thomas Global has a complete, up-to-date directory of global industrial suppliers and product information. Browse through a detailed list of industrial products and services to access companies within these and many other categories. New York phone number: +1 212-613-3451
Australian Bureau of Statistics. Free statistical information on International trade, Retail trade, and household expenditure. 1300 135 070
Department of Industry Tourism & Resources. Great information for small to medium businesses who want to be more innovative and get their idea to the marketplace. (02) 9338 6600

Marketing Tools

Knowthis. Contains information about Global Marketing, Internet marketing, Promotion, Advertising, Selling and a lot more.
Free Online Business Directories – you can list information about your products, services, and your contact details.


Australian Taxation Office. Apply for an ABN number; lodge your activity statement on line, handy hints for keeping your financial documents legal and up-to-date. Answers questions regarding GST, FBT and PAYG and much more. 132 866
Office of State Revenue NSW Treasury. Office of State revenue (administers State taxation), and the office of Financial management (advice on Economic & Fiscal Strategies) are together the NSW treasury Office. (02) 9689 6200